• Q. What are the causes of water damage?

    Even though the most prominent causes are severe forces of nature, such as hurricanes or floods, a simple rainfall or snowfall causing a leak somewhere can result in water damage. Therefore, it is crucial first to inspect the property. Thus, you can locate where the water damage, the cause, and how to fix it.

  • Q. What do I do when I first notice water damage?

    Following a water-related incident, quickly switch off circuit breakers that distribute power to flooded areas. Remember that safety comes first. If you think it is unsafe or unsure, call Flood Restoration Auckland Services at 09 489 7784.  They are open 24 hours a day, seven days a week. Call your insurance company as well to inform them of the damage. If severe damage has occurred, determine whether it is structurally safe to enter. If not, immediately make arrangements to stay elsewhere.

  • Q. How long will it take for my property to dry?

    The drying process depends on several factors, including location, duration and source of water. The types of building materials, the weather conditions and how quickly emergency services begin. We determine when the drying process is completed through consistent monitoring and evaluation. For example, the padding and subfloors may still be wet even when the carpeting is dry. Each situation is different, however. The most common rule of thumb is three days for the carpet to dry, four days for the underlay and five days for the subfloor. Skirting boards and lower walls were to be dried below Auckland Council guidelines of 18% moisture.

  • Q. What happens to my wet furniture?

    The extent of damage and the construction of the furniture will determine if your furniture can be restored. Any damage can only be assessed after the table has completely dried.

  • Q. Do I have to throw away all my kitchenware?

    Not necessarily. Dishes, cooking utensils and food preparation areas are sanitised, disinfected and reused.

    However, throw away wooden cutting boards, plastic utensils, baby bottle nipples and pacifiers since cleaning them safely is almost impossible.

  • Q. How fast will mould and bacteria start to grow?

    Within hours, mould thrives in moist and warm environments. Any place, wet or humid, is perfect for mould to grow. Therefore, action taken immediately is significant.

  • Q. Should I open the windows to help the drying process?

    Opening windows to assist the drying process is not recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

  • Q. Can I walk on the area during the drying process?

    Keep foot traffic to a minimum and, if necessary. Wear appropriate shoes, which are recommended for your safety.

  • Q. Which is which, restoring or replacing?

    Although it varies from case to case, here are a few reasons your carpet may not be salvageable:

    Permanent Stains.

    Sewage Contamination.

    Delamination: Occurs when the backing separates from the carpet fibre.

    Loss of Adhesion: Caused by prolonged exposure to water or the age of the carpet.

    Carpet Covers Wood Flooring: Removing carpeting may salvage or dry the wood flooring.

  • Q. Why do we use air movers and dehumidifiers?

    When water damage occurs, water can be absorbed into the drywall, baseboards, and subflooring. Drying these surfaces requires high-velocity air movers. That is to accelerate the release of absorbed water into the air. Indeed it is necessary to place dehumidifiers to remove excess moisture. To both help protect property and create conditions for efficient drying.

  • Q. What are the effects of sewage contamination?

    Hard surfaces may be both cleaned and sanitised. Items affected and unable to be sanitised will, unfortunately, be discarded.

    Porous materials include drywall, ceiling, tiles, insulation, particleboard, panelling, etc.

    Indeed, items directly affected will be removed during our emergency service visit.

    Flood Restoration Auckland Services has been providing professional flood drying services since 1987.

24 / 7 Emergency Flood Drying Services